Introduction
This Privacy Notice explains how Fitness Facts Holdings Limited (“GRANDE”, “us”, “we”, or “our”) handles the personal information we collect, hold, use, and disclose to provide our services and maintain the high standards you expect from our brand. It also outlines your rights regarding your personal information and how to contact us with any inquiries.

Who are we?
We are GRANDE, the creators of premium high-protein ice cream crafted with world-class New Zealand dairy. We serve both retail partners (B2B) and ice cream enthusiasts directly, ensuring a seamless experience for all our customers.

What personal information do we collect?
We collect personal information fairly, lawfully, and only as necessary to provide our products. Depending on our interaction, this may include:

• Contact Information: Names and details of employees, customers, and service providers.

• Business Information: Operational data related to our retail and supply partners.

• Engagement Information: Your interactions with our events, digital content, or services.

• Transactional Information: Details regarding your purchases or dealings with us.

• Internal Operations Data: Data related to the internal management of GRANDE, including employee records.

• Digital Activity: Internet activity, browsing history on our site, and general geolocation information.

• Cookies: Data collected via cookies and similar tracking technologies to improve your web experience.

We do not knowingly collect:

• Minor’s Data: Information from individuals under the age of 18.

• Criminal Records: Any data relating to criminal offences or accusations.
   

How do we collect your information?
We typically collect information directly from you when you:

• Subscribe to our newsletter or complete an online form.

• Interact with our social media platforms.

• Visit our website (via automated cookies and pixel tags).

If you provide information about another person (such as a colleague), please ensure you are authorized to do so and that they are aware of this notice.

How we use your information
We use your data to maintain the "Grande Routine" and improve our offerings:

• Customer Support: Managing relationships and resolving inquiries.

• Product Improvement: Refining our recipes and services based on feedback.

• Marketing: Sending professional updates, product launches, and offers. You may opt out at any time.

• Legal & Employment: Complying with New Zealand legal obligations and managing staff activities.
   

Data Storage and Security
We store your personal information as encrypted electronic data on AWS New Zealand. Access is restricted via high-level security protocols and password protection. We take reasonable steps to securely destroy or de-identify data once it is no longer required for legal or contractual purposes.

Your Data Rights
Under local law, you have the right to:

1. Request a copy of the personal information we hold about you.

2. Request a correction if you believe the information is inaccurate.

To exercise these rights, please email us at info@tastegrande.com with the subject line “Data Subject Request.” We may require verification of your identity before processing the request.

Complaints and Contact
If you have concerns about how your data is handled, please contact our Data Protection Officer (DPO) at info@tastegrande.com. We are committed to resolving complaints directly; however, if you remain unsatisfied, you may contact the Office of the Privacy Commissioner in New Zealand.